If a COR identifies a performance issue, what should their first course of action be?

The correct approach when a Contracting Officer Representative (COR) identifies a performance issue is to document the issue and notify the contracting officer. This is essential for several reasons.

First, documentation creates a formal record of the performance issue, including details about the nature of the problem, when it occurred, and any relevant communications or observations. This documentation is critical for accountability and transparency, ensuring that there is a clear basis for any further actions taken regarding the contract.

Second, notifying the contracting officer is important because the COR serves as a liaison between the contractor and the government. The contracting officer has the authority to take actions, such as issuing corrective action, negotiating solutions, or, if necessary, pursuing contract modifications. The COR's role is to monitor and report performance, while the contracting officer is responsible for determining appropriate measures to address the issue.

Acting in this manner demonstrates professionalism and adheres to established protocols, fostering a collaborative approach to problem-solving. This approach helps maintain a constructive working relationship with the contractor while ensuring that any performance deficiencies are managed effectively and in accordance with contract terms.